Dependability management — Part 3-14: Application guide — Supportability and support

What the authority record establishes

IEC 60300-3-14:2024 describes supportability and support in relation to reliability, maintainability, availability, cost, risk, and lifecycle performance.

Voluntary guidance

The exact official title, issuing body, jurisdiction, version or application record, and linked source define the scope of this page. Readers should not transfer the authority's status to a commercial product or infer transaction-, patient-, system-, site-, or organization-specific applicability from this summary.

Why it matters to this market

It broadens maintenance-system evaluation beyond work orders to spares, skills, information, tools, facilities, support organization, and lifecycle tradeoffs.

Affected operating stages

• Support Concept
• Planning
• Provisioning
• Operation
• Maintenance
• Refurbishment
• Improvement

Capabilities to examine

Labor And Crew Scheduling

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for labor and crew scheduling.

Job Plans And Standard Procedures

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for job plans and standard procedures.

MRO Parts And Inventory

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for MRO parts and inventory.

Purchasing And Vendor Coordination

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for purchasing and vendor coordination.

Warranty And Contract Records

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for warranty and contract records.

Maintenance Cost And Budget Analysis

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for maintenance cost and budget analysis.

Capital Planning And Asset Investment

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for capital planning and asset investment.

Maintenance Knowledge And Assisted Triage

Ask how the system or service identifies the controlling source and version, applies customer-specific interpretation, handles exceptions, preserves human judgment, and retains evidence for maintenance knowledge and assisted triage.

Affected buyer audiences

• asset support leaders
• maintenance
• engineering
• supply and logistics

Implementation questions

• Which entities, products, populations, transactions, systems, sites, or jurisdictions are actually within scope?
• What is binding, what is guidance, and what is a technical or consensus standard?
• Which publication, adoption, effective, application, transition, and enforcement dates differ?
• Who owns legal, clinical, quality, regulatory, policy, or operational interpretation?
• How will a source revision affect open work and historical decisions?

Interpretation boundary

The guidance does not determine an item's support solution or establish that a software platform delivers required availability.